1. Introduction
Largacha y Liebelt GmbH (“Largacha y Liebelt”, “we”, “us” or “our”) respects your privacy and is committed to processing personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit www.largachayliebelt.com, purchase our products, contact us, subscribe to communications or otherwise interact with us.
We process personal data in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (“FADP”) and, where applicable, the EU General Data Protection Regulation (“GDPR”).
2. Who is responsible for your data?
The controller responsible for the processing described in this Privacy Policy is:
Largacha y Liebelt GmbH, Gablerstrasse 36, 8002 Zürich, Switzerland.
Website: www.largachayliebelt.com — Email: contact@largachayliebelt.com
3. Personal data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
3.1 Contact and identity information
This may include your name, email address, telephone number, billing address, shipping address and other contact details you provide.
3.2 Order and transaction information
This may include products ordered, order value, payment status, shipping information, returns, refunds, exchanges and communications relating to an order.
3.3 Payment information
Payments are processed by third-party payment providers. Depending on the payment method used, those providers may collect payment card details, account information or other payment credentials. We generally do not receive or store complete payment card details.
3.4 Account information
If customer accounts are available, we may process login information, account preferences, order history and related account data.
3.5 Communications
When you contact us by email, contact form, social media or another channel, we may process your contact details and the content of your communication.
3.6 Marketing information
If you subscribe to our newsletter or other marketing communications, we may process your email address, preferences, consent status and information about how you interact with our communications.
3.7 Website and device information
When you visit the Site, technical information may be collected automatically, such as your IP address, browser type, device information, operating system, approximate location, pages viewed, referring pages, timestamps and interactions with the Site.
3.8 Cookies and similar technologies
We may use cookies, pixels, local storage and similar technologies to operate the Site, remember preferences, understand Site usage and, where permitted, support analytics and advertising. Further information may be provided through our cookie banner or Cookie Policy.
4. How we use personal data
We may process personal data for the following purposes:
4.1 Processing and fulfilling orders
To process purchases, receive payments, arrange delivery, manage returns and exchanges, provide order updates and handle customer service.
Legal basis where the GDPR applies: performance of a contract or steps taken at your request before entering into a contract.
4.2 Operating and improving our Site and business
To operate the Site, maintain functionality, understand how customers use our services, improve products and customer experience, troubleshoot technical issues and develop our business.
Legal basis where the GDPR applies: our legitimate interests in operating and improving our business, except where your interests or fundamental rights override those interests.
4.3 Customer support and communications
To respond to questions, complaints, requests and other communications.
Legal basis where the GDPR applies: performance of a contract, our legitimate interests in providing customer service, or compliance with legal obligations, depending on the context.
4.4 Marketing
To send newsletters, product news, launches, event information or other marketing communications where you have requested them or where otherwise permitted by law.
Legal basis where the GDPR applies: consent where required, or our legitimate interests where applicable law permits marketing without consent.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the relevant email or by contacting us.
4.5 Fraud prevention and security
To protect our Site, customers, business and payment processes, detect or prevent fraud or misuse and maintain the security of our systems.
Legal basis where the GDPR applies: our legitimate interests in protecting our business and customers, and compliance with legal obligations where applicable.
4.6 Legal and regulatory obligations
To maintain records, comply with tax, accounting, customs, consumer protection or other legal requirements, respond to authorities and establish, exercise or defend legal claims.
Legal basis where the GDPR applies: compliance with legal obligations and, where relevant, our legitimate interests in protecting our legal rights.
5. Shopify
Our online store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to offer and sell our products.
When you browse our store or make a purchase, Shopify may process personal data on our behalf and may also process certain information for its own purposes in accordance with its applicable privacy documentation.
For customers in Switzerland, the European Economic Area and the United Kingdom, Shopify states that personal data is initially processed by Shopify International Limited in Ireland. Shopify may use affiliated companies and subprocessors in other countries to provide its services.
6. Other service providers and recipients
We may share personal data with service providers where necessary to operate our business. Depending on the services we use, these may include:
- payment processors and payment service providers;
- logistics, warehousing and fulfilment partners;
- shipping carriers and customs service providers;
- IT, website hosting and e-commerce providers;
- customer service and communication tools;
- email marketing providers;
- analytics providers;
- advertising and social media platforms, where permitted;
- professional advisers such as accountants, tax advisers, auditors, lawyers and insurers; and
- public authorities where required by law.
7. International data transfers
Some of our service providers may process personal data outside Switzerland or the European Economic Area.
Where personal data is transferred to a country that does not provide an adequate level of data protection under applicable law, we use or rely on appropriate safeguards where required, such as recognised standard contractual clauses, contractual protections or another lawful transfer mechanism.
Where required under Swiss law, we also provide information about destination countries and applicable safeguards through this Privacy Policy, our service-provider disclosures or upon request.
8. Cookies, analytics and advertising
The Site may use essential cookies required for core functions such as checkout, security, language preferences and shopping-cart functionality.
With your consent where required, we may also use analytics or advertising technologies to understand Site usage, measure marketing performance and provide more relevant advertising.
You can manage available cookie choices using the cookie banner or privacy settings displayed on the Site. Browser settings may also allow you to block or delete cookies, although doing so may affect Site functionality.
9. Data retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting, tax, contractual and regulatory obligations.
Retention periods vary depending on the category of data and the reason for processing. For example, order and accounting records may need to be retained for statutory record-keeping periods, while marketing data may be retained until you unsubscribe or withdraw consent, subject to limited records necessary to document your request.
When personal data is no longer required, we delete or anonymise it where reasonably practicable and legally permissible.
10. Data security
We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
11. Your rights
Depending on where you live and the law applicable to the processing, you may have rights concerning your personal data.
These may include the right to:
- request information about whether and how we process your personal data;
- access your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of personal data in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing, including direct marketing;
- withdraw consent at any time where processing is based on consent;
- receive certain personal data in a portable format where applicable; and
- lodge a complaint with a competent data protection authority.
These rights may be subject to statutory exceptions and limitations.
To exercise a privacy right, contact us at contact@largachayliebelt.com. We may need to verify your identity before processing a request.
12. Supervisory authorities
If you are in Switzerland, you may contact the Swiss Federal Data Protection and Information Commissioner (“FDPIC”) regarding data protection concerns.
If the GDPR applies to you, you may also have the right to lodge a complaint with the competent data protection supervisory authority in the country where you live, work or where an alleged infringement occurred.
13. Third-party websites and services
The Site may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy notices before providing personal data to them.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements or technology.
The version published on the Site is the current version. Where changes are material and applicable law requires it, we will provide additional notice.
15. Contact
For questions about this Privacy Policy or the processing of your personal data, or to exercise a data protection right, contact:
Largacha y Liebelt GmbH
Gablerstrasse 36
8002 Zürich
Switzerland
Email: contact@largachayliebelt.com
